OUR SERVICE:
Working with companies A1 in the insurance business, Marketing Management Agency can offer our customers service like no other. We agree with our partners but not before we are in total confidence in the excellence. A1 in products and services they can offer to our customer’s employees. With MMA always assuring there is no gap between our partners and customers, your personnel does not have to get involved and dedicate 100% of their time to what they were hired for. Together we will offer direct access to the insurance product claims and service personnel, while MMA stands beside assuring no broken link that could stop the continuous flow.
AFLC Commitment
File your claim online to take advantage of:
• Faster payments with Direct Deposit
• Receiving communications via the Message Center
• Tracking your claims online with the Claims Status Tracker
For step-by-step tutorials on filing an online claim, please see our how-to videos or download our claims checklists.
Did you know you can chat about a claim or policy question 24/7? For access to Claims and Policy information, click the Chat With Us button on the right-hand side of this page.
Allstate Commitment
Our Service CommitmentAt Allstate Benefits, we’re committed to excellence in service. From our competitive product portfolio to enrollment and technology solutions, our customers are the focus of everything we do.
Underwriting
We offer customized underwriting for businesses of all sizes, from just a few employees to some of the nation’s largest retailers. And, our onboarding systems underwrite thousands of applications simultaneously.
Implementation
Our Home Office teams are trained to support every market segment, because each enterprise has its own needs and expectations. Here’s how we approach all new cases so we’re best prepared to serve:
- Onboarding customer support
- Personalized implementation and billing calls
- Complete enrollment and ongoing support and service
Enrollment Technology
Flexible enrollment solutions that integrate with any employer’s benefits system.
Premium Administration
EasyBill® Online, our online billing system, gives employers instant access to full deduction and coverage information like deduction frequency, coverage change data, premium due and more.
Customer Care
We’re delivering on the Good Hands® promise each day with online service and support.
- MyBenefits – Customer website for filing claims and accessing benefit and coverage information
- Wellness and Outpatient Physician’s Treatment claims – Paid in as little as 48 hours (direct deposit/ACH required)
- Agent Assist – Allows servicing agents to submit claims documents on certificate holders’ behalf